SHIPPING POLICY

Welcome to Luxe & Tone!

Our Shipping Policy outlines our procedures for delivering your orders promptly and efficiently worldwide.

  1. Shipping Locations

We ship from our international warehouses located in Hong Kong, the United States, and the European Union. The shipping origin is determined based on product availability at the time of purchase.

  1. Worldwide Delivery Time

We aim to deliver all orders worldwide within 17 business days from the date of purchase.

Please note: During peak seasons—particularly in November, December, and February—delivery times may be extended due to increased order volumes and potential carrier delays. We sincerely appreciate your patience during these periods.

  1. Shipping Delay Disclaimer (US Customers Only)

Due to recent changes in U.S. de minimis import regulations and evolving international customs compliance requirements, some shipments may experience extended transit and clearance times. These updates may involve additional customs screening and documentation procedures beyond our control.

While all orders are processed and dispatched within our standard handling timeframe of up to 10 business days (excluding weekends and holidays), Luxe & Tone is not responsible for delays caused by shipping carriers or customs authorities.

By completing a purchase, the customer acknowledges and agrees that delays resulting from customs or regulatory processes do not qualify as grounds for cancellation or refund, except where required by applicable law.

  1. Contact Us

If you have any questions regarding our Shipping Policy or require assistance with your order, please contact us:

Email: support@luxe&tone.com