REFUND POLICY

Welcome to Luxe & Tone!

Our Refund Policy explains how we handle returns, refunds, exchanges, and cancellations to ensure your satisfaction with our products and services.

1. Returns, Exchanges & Cancellations

We want you to be satisfied with your purchase.

You may return an item within 30 days of receiving it for a refund or exchange.
Items that have been worn must still be in perfect condition and returned in their original packaging within 72 hours of delivery; otherwise, a refund or exchange will not be possible.
If you wish to cancel your order, please contact us as soon as possible.
Orders canceled after 24 hours of purchase (but before shipment) are subject to a 15% cancellation fee.
Once an order has been shipped, it can no longer be canceled.

2. Refund Process

To initiate a return or exchange, please contact us at support@luxe&tone.com with your order details and the reason for your request. We will provide instructions on how to proceed.

3. Eligibility

To be eligible for a return or exchange:

The item must be unused and in the same condition as received
The item must be in its original packaging

4. Non-Refundable Items

The following items are not eligible for return or refund:

Items that are damaged, used, or worn
Items purchased on sale

5. Shipping Costs

Shipping costs are non-refundable
You are responsible for return shipping costs
If you selected secured EXPRESS shipping, we will refund the original shipping fee

6. Refund Timeline

Once your return is received and inspected:

You will receive an email confirmation
We will notify you whether your refund is approved or rejected
If approved, your refund will be processed to your original payment method within 40–50 business days